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Cash on delivery without refusals

Parcels come back and you pay shipping twice.

Cash on delivery sells. Cash on delivery also gets refused. LiveShopia does not tell you to drop it; it gives you rules: a deposit only where needed, a trust level computed from each customer’s history, and a block for those who refused too often. You set the rules once.

Updated 11 September 2026
The trust level New, established, trusted or risk. Computed from delivered and refused parcels; visible on every customer and every order.
Fixed deposit A default fixed deposit you change in Settings. It can be a percentage of the order, or apply to new customers only.
3 refusals The default threshold after which a customer no longer gets cash on delivery, only prepayment. You adjust it.

How it works

  1. Choose your cash-on-delivery profile

    No deposit and direct confirmation, a fixed deposit, a percentage, or a deposit for new customers only. The onboarding presets start from your case.

  2. The bot applies the rule in the conversation

    Where a deposit is needed, it asks for payment to your IBAN and for proof through a photo or an “I paid” button. Without a deposit, it confirms directly.

  3. History raises or lowers the level

    Every delivered or refused parcel changes the customer’s level. Three refusals switch her to prepayment.

  4. Block manually when needed

    A blocked customer no longer gets cash on delivery, and the reason stays in her file, visible only to you.

What it does not do

  • It does not guarantee delivery and does not verify the customer’s identity.
  • There is no blacklist shared between sellers: a customer’s data stays with the seller she bought from, as GDPR requires.
  • It does not process card payments yet; deposits are paid by transfer, with proof.

Frequently asked questions

How much deposit should I ask for?

It depends on your refusal rate and the cost of a round-trip shipment. The deposit calculator shows the amount from which a refusal no longer costs you.

Can I ask a deposit from new customers only?

Yes. The “deposit for new customers” profile asks for a deposit on the first order and confirms customers with a good history directly.

What does a blocked customer see?

Only that her order is paid in advance. The reason is never shown to her and never shared.

Does a refused parcel count as an order?

Yes, in pricing. A processed order is a processed order, so we never have an interest in hiding your refusals.

Pricing: a small subscription plus a price per processed order; a refused parcel counts as an order. Figures are announced at the commercial launch; during the pilot the app is free. Pricing