This page does not show a real-time status; we do not run a public monitor yet. It tells you where to see the real status and how to tell us when something is wrong.
In the app
- WhatsApp: under Channels, the number shows its status: connected, having problems, or messages not going out, with the reason. It is the first place to look when customers do not get the cart.
- Orders: every order’s timeline shows what was sent, when, and what the courier or the invoicing software answered.
The services we connect to
When the problem is with an external platform, that platform publishes its own status: Meta for WhatsApp and Instagram (metastatus.com), and couriers and invoicing software in your own accounts with them.
Report a problem
Write to office@liveshopia.com with the time you noticed the problem, what you tried and, if you can, a screenshot. A person answers, not a bot.