The cart goes out from your own number through Whapi.ro, our partner platform built on Meta’s official Cloud API. You do not go through any Meta procedure inside LiveShopia; you connect the number once, in Whapi.ro.
- Create an account on app.whapi.ro and connect your WhatsApp Business number there.
- In LiveShopia, under Channels, paste the account (vendorUid) and the API token from Whapi.ro, then tap “Connect”.
- You get a webhook URL: paste it in Whapi.ro, under Settings → Webhook. Without it, customer replies do not reach LiveShopia.
- Create the bot templates in Whapi.ro with the texts shown in Channels, under the template texts (same name, same language, same text), then tap the approval check.
Until the templates are approved, the bot only sends within the 24-hour window after the customer writes to you.
If it still does not work: Channels shows the status of the number and of every template. If it says messages are not going out, check the token and the webhook in Whapi.ro and reconnect.